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Monday, June 17, 2019

"Costco, I love you, but why..?" 'James "Kimo" Rosen' (Kimo's world #288)




James "Kimo" Rosen is a retired professional photographer
 and amongst other things lived in a tent outdoors for 7 years.
Rosen currently resides on the tropical island of Kaua'i
with his best friend and spiritual adviser Ivanka-Obama, The Bipartisan Dog!
Above photo;
Costco Lihue takes a 1,000 steps back and brings back individual lines at the fine dining outdoor cafe and lieu of the maze lines similar to roped lines at banks.  Below is how the lines looked before the renovations





Sunrise from Monday, June 10, 2019
(The photo made it to Hawaii News Now)
Photo courtesy,
James "Kimo" Rosen


Publishers note;
Aloha Readers,
   Costco after a month's renovations went 1,000- steps backward at the outdoor cafe, they brought back single lines
in favor of the maze which is similar to roped off lines at banks.
This may not seem like a big deal to you, but everyone including the local managers and fast food junkies are asking why?
           God bless,
James "Kimo" Rosen   
Publisher/Blogger-n-chief~dakinetalk blog


Blog #2041~Kimo's world #288

 

Costco, I love you, but why?

I am one of Costco’s biggest supporters.  I go every week for lunch and a few staple items.
This has been my routine for many years. A city the size of Lihue on an island is blessed to have a Costco.  

With that said, let me say how disappointed I am in my favorite store's recent decision.  
After a month of renovations to
their 'fine dining' outdoor cafe, they moved back 1,000 giant steps and bring back single lines in place of the lane maze similar to roped lines at banks where you go to the next available window.  Now if you pick the wrong line and are stuck behind the guy ordering for the tour bus you are an excretory product out of luck.  

I canvassed by writing letters to corporate, speaking with local supervisors, managers and plugging the suggestion box for three years straight, asking for roped lines similar to banks and other fast food establishments.
Finally, after a long 3 years, they came through with the taped off maze lines on the ground, which satisfied myself and many others, since it was the same concept as ropes. Everything was going great with the maze! "If it ain't broke, don't try and fix it?"

Let me repeat, I love Costco, I just can't understand such a crazy decision. Everyone I have spoken with is scratching their head, even local management
has no explanation on bringing back single lines and is blaming corporate.
I spoke with one manager, not to mention any name and when I did he said as soon as he saw the construction crew drawing the straight lines back, he thought of me.

How would Costco corporate executives or their accountants feel if next time they went to make a bank deposit the roped lines were taken down in favor of single lines and they had to pick a line-- the line they hope moves faster?

Why Costco? Why? Oy vey!

Epilogue;
 I sent this blog as a letter to the editor of The Costco Connection, Costco's monthly magazine. I received an immediate reply from the Editorial director Tim Talevich.


Tim Talevich 
Tue 06/11/19 12:23 PM
You

Hi Kimo,

Thanks for your letter. Sorry to hear that there's been some inconvenience for you. I'm just the magazine guy, but I have to think somebody feels the configuration is more efficient.

I'll send this along to the people who oversee our Food Court operations and see if I can get a response.

BTW, the "new" configuration is how it's done here at my local Costco in Issaquah, WA. But we don't have those fancy lines, so you have to pay attention and defend your turf. We do, however, have a new system where you can order your food at the indoor kiosk while you're shopping, then pick it up as you leave.

Tim T.

Breaking News!
 Thursday-June 20, 2019
Breaking News! Mahalo Costco!  ;-)
My latest blog entitled, " Costco, I love you, but why?" Was trending with over 700 views two days after posting which is extremely rare. 
Today I get a call from Costco management telling me my blog had a profound effect and was read by many and that commencing Friday Costco is reinstalling the maze they refer to 
as "snake lines!" 
Yeah!
Updated photo -(06-24-19) showing snake lines are now up and running!  Yeah! 


Hana Hou,(Encore)