I believe there should not be a downsized schedule on Saturday and holidays, ironically those are the days more people need the bus, weekends and holidays. Keep the schedule the same every day of the week.
Please consider making room for more bikes and having a course in people skills for the many drivers whom may be good drivers but have no people skills. Just a nice good morning or Aloha can make a person's day.
Please consider as in Honolulu a special disability bus pass . Honolulu offers $25.00 a year for physically and mental ailments after a signed documentation by the persons doctor. Seniors also have the option of a $25.00 a year bus pass, guaranteed more people riding da bus!
May I suggest the drivers as in Honolulu and many other cities must display their name tags when driving, this makes it so a passenger doesn't have to say, "hey driver"(drivers hate being addressed as 'hey driver') when there is a question, it also makes the driver behave more pono when his name is out there.