|James "Kimo" Rosen is a retired Professional photographer |
and publisher.Rosen lives on the beautiful Garden Island of Kaua'i
with his best friend Obama Da Dog.
Rosen also posts the Sunrise daily on his Facebook Timeline.
The trick to great customer service
|This meme was used on Facebook |
to promote this blog!
I don't know about you but customer service has gotten out of control. Many companies employ people in foreign countries for their customer service. Our local cable company Oceanic Time Warner cable employs agents in India and some Mainland states with cheaper labor laws.
Whenever I call customer service and hear someone with a very defined sharp accent I will usually hang up. I always call back and wait until the person fielding the call has a voice I like, a voice that I feel compatible with. The voice that works best for me is a higher soft pitched female tone. After-all, if your comfortable with the agent your bound to get more accomplished.
I once called the cable and tried to get a reduction on my cable bill since I thought I was being taken advantage. I went on and on about how the cable company is like buying a used car or real estate in that nobody in their right mind pays rack rate or sticker price. Plus, most people have found a way to get shows for free or next to nothing by back dooring them via the Internet, Netflix and Hulu. I had this out with a male supervisor, he wouldn't budge. I called back 2 days later and found a female voice that I liked, I plead my case and they accommodated me with a discounted fee.
Don't be afraid to hang up on a voice you don't like, it will reflect in your overall customer satisfaction.
Hana Hou, (Encore) Shared from Facebook...